Shipping
SalonJL Pty Ltd ABN 25 649 303 195 trading as Salon Jaimmelee
(Salon Jaimmelee, us or we) only ship within Australia at this time.
We use Australia Post to ship all orders. The delivery times below are estimates from Australia Post. You can calculate the shipping time from 6007 to your postcode within Australia here.
We will do our best to dispatch orders within 3 to 4 business days of the purchase date. There may be slight delays in shipping (for express and standard) when we are experiencing high volumes of orders. Please also consider public holidays when selecting your desired shipping method. If you have any concerns or questions regarding your order, please email us at info@salonjaimmelee.com.
You will receive a tracking number via email once your order is processed. Please allow 24 hours before tracking your package, as there can be a delay with the item being scanned from Australia Post.
If your package has not arrived within the timeframe advised, please call your local Post Office just to make sure it's not waiting there for collection. If the parcel is not at the Post Office, please email us at info@salonjaimmelee.com and we'll follow it up with Australia Post for you.
We have not opted for signature on delivery so that your delivery can be left at your nominated address if you are not at home. So please provide a safe and secure address as Australia Post will safely leave your parcel if you are not at home.
If delivery is delayed, you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.
Returns
We are committed to providing you with the best product and customer service and this is reflected in our Return Policy. Our Return Policy applies to all purchases made online at www.salonjaimmelee.com and instore at Salon Jaimmelee.
Our Return Policy does not exclude or replace your rights given under the Australian Consumer Law being Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law).
Change of mind
If you have simply changed your mind, we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the product must be: (a) in saleable condition; (b) unused with all original packaging; (c) returned to us with any gift or bonus received with the product (if applicable); and (d) the exchange or refund is sought within 7 days of purchase.
Salon Jaimmelee, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.
Returned post
We do not provide refunds if your order is sent back to us or to someone else due to you entering an incorrect address at checkout or not picking up your item from the post office or courier depot. If the order was returned to us due to an incorrect address or the package was unclaimed, Salon Jaimmelee will charge the applicable shipping fee for re-delivery as charged to us by Australia Post for the product to be re-shipped.
Consumer guarantees
If you believe a product or service is faulty, you may have rights to a remedy under the Australian Consumer Law.
If there is a major failure with a product, you may choose a refund or exchange. If there is a major failure with a service, you can choose to receive compensation for the drop in value between the price paid, or a refund. If the failure is minor, we will replace the relevant product or service within a reasonable time.
Salon Jaimmelee will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law. Please email a photo of the product to info@jaimmelee.com supporting the claim.
Refunds will be given using your original payment method.
Where a product is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
For bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
We strongly recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you to insure your parcel. We will not be responsible for parcels lost or damaged in transit if you choose not to insure.